Terms & Conditions

1. Definitions

"GeneDance", "we", "us" means Genedance GmbH, a Swiss limited liability company (UID CHE-237.508.854), registered in Basel-Stadt, Switzerland.

"Platform" means the web application at portal.genedance.com (and sub-domains) and all related APIs, storage, and tooling.

"Services" means the sequencing, bioinformatics, scientific- and targeted-report generation, data storage, and any other services made available via the Platform.

"You", "Customer" means the company or legal entity that creates the account, and any user acting on its behalf.

"Outputs" means reports, data tables, and any other artefacts the Platform produces from your inputs.

2. Acceptance and account registration

By ticking the acceptance box at registration, on a subscription purchase, or by continuing to use the Platform after a terms update, you confirm that you have read, understood, and agreed to these terms. If you are accepting on behalf of a company, you represent that you have the authority to bind that company.

You are responsible for keeping your credentials secure and for every action taken under your account. You must notify us promptly of any suspected unauthorised access.

3. The Platform is a tool — not a decision-making service

GeneDance is a research tool that automates sequencing workflows, bioinformatics pipelines, and report generation. We do not provide medical advice, clinical diagnoses, regulatory guidance, investment advice, or scientific conclusions. Every Output is a data product that you interpret and act on at your own discretion and risk.

The Platform's Outputs are for research use only. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease, and are not a substitute for professional advice or regulatory authorisation. You must not present Outputs as medical, regulatory, or investment advice to third parties without your own independent verification.

We make no representation or warranty that any Output is fit for any particular purpose, complete, or free of errors, beyond the limited warranties in §10.

4. Subscriptions, credits, and payment

Paid plans (Starter, Growth, Professional) are sold on the Platform at the prices shown at the time of purchase. Prices are in Swiss francs (CHF) unless otherwise stated, exclusive of applicable taxes.

Recurring subscriptions (Growth, Professional) renew automatically at the end of each billing period until cancelled. Each recurring subscription carries a 3-month minimum commitment from the start date; cancellation requested during that period takes effect at the end of the third month, and thereafter at the end of the then-current billing period.

Sequencing, bioinformatics, extraction, metagenome, and whole-genome credits are non-transferable between companies, may be converted between types (subject to the Platform's conversion rules), and expire according to the retention schedule associated with your plan.

Payment is processed by Stripe. By providing a payment method you authorise us to charge it for the purchases you initiate on the Platform.

5. 72-hour cancellation with full refund

You may request a full refund of your first subscription payment by contacting support (support@genedance.com) within 72 hours of the subscription start, provided that no Services have been consumed under that subscription during that period. "No Services consumed" means: no samples submitted for sequencing, no bioinformatics runs initiated, no scientific or targeted reports requested, and no extraction / metagenome / whole-genome credits used or allocated to work in progress.

If any Services have been consumed, the first payment is non-refundable and the 3-month commitment in §4 applies.

This 72-hour right is in addition to any non-waivable consumer rights you may have under mandatory Swiss or EU law.

6. Your data, our obligations

You retain all rights in the data you upload (samples metadata, FASTQ files, data tables, research questions, annotations). We process that data only to provide the Services you request and to comply with law.

Genedance GmbH acts as a data processor under the GDPR for personal data contained in your uploads, and as a data controller for the account / billing data we collect directly from you. We apply AES-256-GCM encryption at rest, TLS 1.2+ in transit, and use Microsoft Entra ID for authentication. The detailed processing terms and EU-adequacy provisions are set out in our separate Data Processing Agreement (DPA), available on request.

We retain your uploaded data for the retention period of your plan (see Plans page). On termination, data is deleted within 30 days unless you have exported it or requested earlier deletion.

7. Outputs and intellectual property

Genedance GmbH retains all intellectual-property rights in the Platform, its software, pipelines, report templates, and any anonymised aggregate statistics derived from usage. You retain all rights in your uploads and, subject to payment of the applicable fees, obtain a non-exclusive, worldwide licence to use the Outputs for your internal research and commercial activities.

You may not reverse-engineer, resell, sub-license, or scrape the Platform, nor use it to build a competing service.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the Services, and to use it only to perform or benefit from the Services. This obligation survives for three (3) years after termination.

9. Availability and maintenance

We aim to keep the Platform available 24/7 but do not guarantee uninterrupted service. We may schedule maintenance with reasonable prior notice and may suspend access without notice if needed to protect platform integrity, data security, or lawful operation.

10. Warranties and disclaimer

We warrant that the Services will be provided with reasonable skill and care. To the maximum extent permitted by law, the Platform and Outputs are provided "as is" and "as available", without any other warranty, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, completeness, scientific validity, or non-infringement.

You acknowledge that Outputs depend on the quality of your inputs and that biological and statistical results are inherently uncertain.

11. Limitation of liability

To the maximum extent permitted by law, Genedance GmbH's aggregate liability in contract, tort (including negligence), or otherwise arising out of or in connection with these terms is capped at the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages, nor for loss of profits, revenue, data, or business opportunity, even if advised of their possibility.

Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be limited under mandatory Swiss law.

12. Term and termination

These terms enter into effect when you accept them and remain in effect for as long as you have an active account. Either party may terminate for material breach if the breach is not cured within thirty (30) days of notice.

On termination, your right to use the Platform ends, unused credits expire, and we delete your data within thirty (30) days (subject to law-mandated retention and the 7-year audit log required for ISO 27001 / SOC compliance).

13. Changes to these terms

We may update these terms from time to time. Material changes are announced by email and in-app notice at least 14 days before they take effect; when you next sign in you will be asked to accept the new version. If you do not accept, you must stop using the Platform; on request we will refund any unused pre-paid balance pro-rata.

14. Governing law and jurisdiction

These terms are governed by the laws of Switzerland, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods is excluded. The exclusive place of jurisdiction for any dispute arising out of or in connection with these terms is the competent courts of Basel-Stadt, Switzerland.

15. Contact

Genedance GmbH · UID CHE-237.508.854 · Basel-Stadt, Switzerland · support@genedance.com

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Changelog — Initial draft — research tool disclaimer, subscription + credit terms, 72 h refund, Swiss/Basel-Stadt jurisdiction, GDPR.